When you first have your products and service setup for the event, you can choose whether you wish each service to automatically or manually accept orders.
Automatically Accepting Orders
The exhibitor checks out their basket and pays, your items in that order are automatically set to a status of confirmed; their card is immediately debited; and funds transferred to you.
An invoice is sent from the platform to the exhibitor, and a matching purchase order is sent from the platform to you.
Should you need to send an invoice, you should send this to LiveBuzz, NOT the exhibitor.
The platform adds fees on top of your prices. Therefore, the price the exhibitor pays and sees on their invoice will not match what is on your purchase order.
Manually Accepting Orders
The exhibitor checks out their basket, their card is pre-authorised (i.e. funds are reserved), and you are sent an email to inform you that you have a pending order awaiting approval. Your items within that order are set to a status of pending. To confirm the entire order, click the green ‘Accept’. You may also click the ‘Confirm’ link next to each line item individually if you wish.
Once you have accepted [your part of] an order, you will immediately be sent a purchase order from the platform.
The platform operates in a multi-contractor marketplace model. This means the exhibitor may have placed their order with items spanning multiple contractors.
If any of the contractors on an exhibitor’s order are set to manually approve their items, the exhibitor’s card will not be debited until all contractors have made their decision whether to accept it.
You and other contractors have a maximum of 7 days to process manually approved orders.
If the order is neither confirmed, partially confirmed or rejected within the 7-day window by a given contractor, then their part of the order is automatically rejected and any funds reserved for them are released back on to the exhibitor’s card.
Exhibitors will not receive their invoice from the platform until all contractors that make up the order have accepted or rejected their part (as the final invoice total cannot be calculated).