Rejecting an entire Order
If you are notified by email of a pending order awaiting approval, click the link it provides to be taken straight into the order detail view within the Dashboard.
If you cannot accept or fulfil all items within the order, press the red ‘Reject’ button.
Any funds reserved for rejected line items are released back on to the exhibitor’s card.
Rejecting an part of an Order
If you are notified by email of a pending order awaiting approval, click the link it provides to be taken straight into the order detail view within the Dashboard.
If you cannot accept or fulfil some items within the order, press the ‘Remove link’ next to the applicable items.
Any funds reserved for rejected line items are released back on to the exhibitor’s card.
Once you are left with only line items you do want to accept, click the green ‘Accept’ button.
Rejecting an item(s) from an order, you can leave an (optional) message as to the reason(s) why, which is then included in an automatic email that is sent to the exhibitor informing them that you have not accepted their order or line item.