Should an exhibitor need a refund, please contact the LiveBuzz Support Desk stating:
- The show name
- The exhibitor name and stand number
- The order ID
- The product(s) / amounts that need to be refunded
The LiveBuzz Support team can then initiate the refund, by reversing funds from the initial transaction from your Stripe account into the Platform Stripe account; and then from the Platform Stripe Account back on to the exhibitor’s card.
It is important your Atripe account has the available fund in it, otherwise the refund will not be able to be made to the end customer.
A Credit note will be sent to the exhibitor from the Platform, and a Purchase Credit Note will be sent to you from the Platform.
The 2.9% Payment Processing Fee the exhibitor paid is non-refundable (this is stated to the exhibitor when they first checkout their order – which they agree to acknowledging by doing so).
We will never process a refund without your permission.